Skip to main content

E.L.F. and the Customer Service Experience

Soooo, because my husband adores me,  he sponsored a super-sized e.l.f. Haul to inaugurate my YouTube channel, the Queen's Spot.  For the entire month of July, I will be sharing these products with viewers over the course of 8 installments of "Confessions of a Shopaholic", which is what I will be entitling my haul series.  I have been building a massive list of products over the past several months, adding, subtracting, re-adding, and changing my mind over and over again.  I finally perfected the list and felt like it was time to make it happen.

  When it came time to place my order, I was advised one of the 32 piece endless eyes limited edition pro palettes I had planned on ordering was no longer available.  So I didn't sweat it, as there was a version still available which was very similar and also my reason for not purchasing both.  When I scrolled over to add to my bag, it indicated it was out of stock.  Although disgruntled, I entered my email for notification of it being restocked, and proceeded with checkout.  So about 15 min later, I checked my email for confirmation of the order being received and processed.  The email was there, however, right below it was another email from e.l.f. advising me that the eyeshadow palette was back in stock!  WTF?!  After I just created this huge list AND paid to have it shipped express mail,  you're going to tell me the palette was back in stock?!  Oh no no no no no!  I immediately sent an email to e.l.f. customer service team and advised them of the situation.  I explained that I had just placed a rather large order, in addition paid to have it shipped express, and that I had originally planned to order the palette then, but was advised it was not in stock.  Furthermore, I did still want to purchase it, and would very much like for it to be included in my haul series, HOWEVER, I felt it redundant to re-pay the cost of shipping, especially since the flat rate on the site is $6.95, which exceeds the cost of the palette.  A few minutes later, I received an email from the e.l.f. Team with a promo code for free shipping!  I definitely appreciated it, and promptly proceeded to the site to place my order.  It's so refreshing when a company listens to the individual and attempts to rectify an issue, no matter how trivial it may seem.  This is exactly why I don't mind giving e.l.f my business time and time again.


Popular posts from this blog

Crystals and Couture

  Those just might be my 2 favorite C words known to man!  With the start of a new year, it's only right I acquire a little bit of both!  I've had my eyes peeled for the past few weeks for all of the best sales; I had my heart set on a new piece of Rainbow Tourmaline and Rose Quartz(see below for crystal properties and uses if you aren't familiar!).  At the same time, I have also been dreaming of some new bags; crossbodys and a satchel, to be specific; a little on the fancy side though.  All of my work was not in vain because guess what?!  Marshall's is now carrying Badgley Mischka handbags and wallets-mike drop...but it gets even BETTER-not one item is priced over $29.99!!  Wait, What?!  Yes Please!!  Amazon has 1 lb of Raw Rainbow Tourmaline AND Rose Quartz for under $15.00.  I also came across a National Geographic Rock Polisher for $39.99!!  Your girl is absolutely THRILLED!!  What crystals do you have your eye on?!  Have you guys come up on any superstar purse deal


I had an epiphany the other day... What if we put all the energy we expel on others that is foolishly wasted BACK into ourselves, our life dreams, and into creating the world we CHOOSE to live in??!! Before we all become hopelessly selfish and self-involved, re-read, and take in the thought in its ENTIRETY!!!  I am talking SPECIFICALLY in instances where your positive energy, time, and effort are not being reciprocated. There are so many situations we find ourselves in to which we develop an animosity of sorts towards those we are actively trying to help when we don’t feel that same energy being returned to us in one form or another.  Yet, we are taking umbridge with the wrong individual.  The person we should be focusing those feelings is right there waiting on the other side of the mirror.  That is who entangled you and your resources to an individual making moves to which your higher self is not in agreement.  This is who we should look to for explanation and a game

Being Present

This Moment, the one happening right now, is ALL that there is.  Allow me to explain... Yes, there is a past, things that have already happened.  What must be understood about these events is, once they happen, they are OVER.  It's gone.  If it is any point in time that you are not actively engaged in, that point does not currently exist.  The principle is also works on the inverse; anything that has yet to occur, has yet to come into existence , and should have absolutely NO bearing on what is currently happening to you. Our past is a experienced-based tool from which to learn and grow FORWARD.  It is not meant to trap us or the people in our lives, preventing our best lives from being brought to fruition.  If there is something behind you, LET IT GO.  Grasp the lesson and understand that there is no going back.  On the same note, we must also do the same when it comes to anticipation of events yet to come.  Being wrapped up in anxiety of how something MAY play out