Skip to main content

E.L.F. and the Customer Service Experience


Soooo, because my husband adores me,  he sponsored a super-sized e.l.f. Haul to inaugurate my YouTube channel, the Queen's Spot.  For the entire month of July, I will be sharing these products with viewers over the course of 8 installments of "Confessions of a Shopaholic", which is what I will be entitling my haul series.  I have been building a massive list of products over the past several months, adding, subtracting, re-adding, and changing my mind over and over again.  I finally perfected the list and felt like it was time to make it happen.

  When it came time to place my order, I was advised one of the 32 piece endless eyes limited edition pro palettes I had planned on ordering was no longer available.  So I didn't sweat it, as there was a version still available which was very similar and also my reason for not purchasing both.  When I scrolled over to add to my bag, it indicated it was out of stock.  Although disgruntled, I entered my email for notification of it being restocked, and proceeded with checkout.  So about 15 min later, I checked my email for confirmation of the order being received and processed.  The email was there, however, right below it was another email from e.l.f. advising me that the eyeshadow palette was back in stock!  WTF?!  After I just created this huge list AND paid to have it shipped express mail,  you're going to tell me the palette was back in stock?!  Oh no no no no no!  I immediately sent an email to e.l.f. customer service team and advised them of the situation.  I explained that I had just placed a rather large order, in addition paid to have it shipped express, and that I had originally planned to order the palette then, but was advised it was not in stock.  Furthermore, I did still want to purchase it, and would very much like for it to be included in my haul series, HOWEVER, I felt it redundant to re-pay the cost of shipping, especially since the flat rate on the site is $6.95, which exceeds the cost of the palette.  A few minutes later, I received an email from the e.l.f. Team with a promo code for free shipping!  I definitely appreciated it, and promptly proceeded to the site to place my order.  It's so refreshing when a company listens to the individual and attempts to rectify an issue, no matter how trivial it may seem.  This is exactly why I don't mind giving e.l.f my business time and time again.

Comments

Post a Comment

Popular posts from this blog

I'm Doing THIS, for ME...

  QueenKhira.com has always been a place for you to come for self-discovery.  It's meant to encourage you, push your boundaries, and provide much-needed respite from the programming reality offers.  I wanted to infuse this idea into your everyday lives, to make it organically apart of your daily design.  With that, Our Sitewide theme was born, I'm Doing THIS, for ME...  I still try not to be amazed at the perfection of a synchronistic moment, it's truly a remarkable feeling.  To discover your desired state of being, and to be able to return to it, whenever you desire, is REAL magic.  Ladies and Gentleman, it's time to embrace it as the new norm.  It's time to relax into the natural ebb and flow of life, relinquishing to control we never truly had...and why the Hell not?!  What's the alternative, badgering myself into an anxiety-filled submission, heavy with self-pity and disappointment?!  Yea, No.   In all things, there is Cosm...
1 comment
Read more

Out of My Element

Have you ever had something happen, either directly or indirectly, that shakes shit up in your world so much in that moment that it leaves you contemplating whether or not what just occurred was real?  As of late, this is a feeling that I have become all too familiar with. What I noticed happening was that I was allowing whatever happened to hijack my day and consume my energy.  In these moments, all I could feel myself yearning for was my routine and the things in everyday life that renew me everyday... So why wasn't I doing these things to get myself out of this weird space??!! That is the million dollar question.  That feeling of being stuck can be overwhelming; this is the opportune time for a reset...which is exactly what I did.  I began the day with meditation, as I felt completely disconnected from my higher self.  It was like remote viewing, I could see my higher self and that she was desperately attempting to communicate with me, but ...
Post a Comment
Read more

My Take on Moonology: Working With the Magic of Lunar Cycles

  Oh you not gonna sit up here and act like the Universe has not been serving you up the same WTF it's been dishing out to the majority of the human race lately.  Funny thing, most of it has been internal conflict...for us regular folk, that is; we are not even gonna address the dumpster fire that famous people seem to be publicly experiencing with unrelenting force.  The age of Aquarius has come out Swinging !!   Connection to anything real has been seemingly impossible because we are constantly being inundated with shit that is totally irrelevant and completely out of touch from its target market: Us.  Forget about us drowning in a sea of our own crap...Our desperation for understanding and validation in someone else is the one thing that continually alludes us, and a common thread that ties us all together.  We search for answers everywhere; including the Heavens.  We look up, uncertain of precisely what to search for, and yet, there is knowing...
Post a Comment
Read more